T&C – Terms and Conditions

1.1 These General Terms and Conditions (hereinafter referred to as the "Terms") apply to the sale of online products, goods, and services by the seller, a business entity Dice the Lion, Pytlov 19, Černošín, 34901 Stříbro, Company ID: 21766860, concluded with the buyer via remote communication means through the seller's website interface.

1.2. The Terms further define and specify the rights and obligations of the seller and the buyer (hereinafter also referred to as the "customer").

1.3. The provisions of the Terms and Conditions are an integral part of the purchase agreement.

1.4. If the contracting party is a consumer (a person other than a business entity placing an order as part of their business activities), relationships not governed by these Terms and Conditions are also subject to the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.).

1.5. These Terms and Conditions are provided on the seller's website and apply to the sale of the seller's products and services on the website www.dicethelion.com.

2.1. The product description, its main features, and price, including information on whether the price includes or excludes VAT, are provided on the selected webpage of the seller. If the price is listed excluding VAT, the corresponding price including the applicable VAT rate is also displayed. The price is always shown on the order form as well. The sales offer remains valid as long as it is displayed on the website interface.

2.2. The sales form always includes information about the customer, the ordered product, goods, or service, the price including taxes and fees, the method of payment for the purchase price, details of the desired delivery method, and information about the costs associated with the delivery of the product or service provided. For online products, delivery costs are not charged. 

2.3. The contractual relationship between the seller and the customer arises upon the submission of the order (not upon its confirmation). The customer places an order by clicking the “Submit” or “Buy” button. From this moment, mutual rights and obligations are established between the customer and the seller, as defined by the purchase agreement and these Terms and Conditions. By placing an order, the customer confirms that they have read and agree to these Terms and Conditions. A valid electronic order requires the completion of all mandatory fields and information specified in the sales form. The seller excludes the acceptance of an offer with additions or deviations.

2.4. Information about the individual technical steps leading to the conclusion of the agreement is evident from the ordering process, and the customer has the opportunity to review and, if necessary, correct the order before submitting it. The details provided in the order are considered correct by the seller.

2.5. The customer agrees to the use of remote communication means for the conclusion of the agreement.

2.6. The agreement is concluded in the Czech language. The agreement, along with the corresponding tax document, will be stored in the seller's electronic archive for 5 years from the date of its conclusion for the purpose of successful fulfillment and will not be accessible to third parties not involved.

2.7. The seller is obligated to provide or deliver the product/service ordered by the customer, and the customer agrees to accept the product/service and pay the purchase price to the seller. The seller is relieved of the obligation to deliver the product/service in the case of stock depletion, about which the customer will be informed.

2.8. Ownership rights to the products are transferred to the customer upon payment of the purchase price and receipt of the product.

3.1. The price of products, goods, and services, including information on whether the price includes or excludes VAT, is listed on the selected web interface of the seller. If the price is stated excluding VAT, the corresponding price including the applicable VAT rate is also displayed. The price is always shown on the sales form. If a promotional price is offered, the conditions under which it applies and the period of validity of the promotional price are also specified.

3.2. For physical products, the customer is required to pay the costs associated with packaging and delivery in addition to the price. The cost of packaging and delivery, if charged by the seller, is always specified on the sales form.

3.3. The seller will issue a tax document – an invoice – to the customer for payments made under the agreement, which serves as proof of purchase of the product, goods, or service. The seller is not a VAT payer.

3.4. By paying the purchase price, the customer acknowledges that it is a non-refundable payment and they are not entitled to withdraw from the agreement.

PAYMENT METHOD

3.5. The customer pays the price of the product/goods and any associated delivery costs cashlessly to the seller's account in Czech crowns.

3.6. For cashless payments, you can use a bank transfer based on the invoice.

3.7. Payment is made either as a one-time payment or in installments, according to the terms specified in the sales form during the order process.

3.8. The customer is obligated to pay the price along with the correct payment reference number (variable symbol); otherwise, the seller will not be able to identify the payment and provide the requested service or product in a timely manner.

3.9. The purchase price is due within 7 days of the agreement's conclusion (from the date the invoice is issued), unless stated otherwise. The customer's obligation to pay for the product or service is fulfilled when the corresponding amount is credited to the seller's account.

4.1. For online digital products, delivery is understood as the seller sending access credentials to the customer's email address provided in the sales form or by sending a URL link.

4.2. The seller will provide the customer with access credentials to digital products only after full payment of the purchase price, and no later than three days, unless stated otherwise.

4.3. For physical products, the seller ships and delivers the ordered goods based on their size and weight via Česká Pošta's commercial package service according to the current price list, as quickly as possible, typically within 2-10 business days from the seller's dispatch. The delivery location is determined by the address provided by the customer in the sales form. Delivery is considered fulfilled upon the delivery of the item to the address specified in the sales form.

5.1. Access credentials to online products or the corresponding URL are intended solely for the personal use of the customer. Access to the user account is secured by a username and password. The customer is obligated to maintain confidentiality regarding the information necessary to access their user account for the online product or the provided URL. The seller assumes no responsibility for the misuse of the username and password by a third party.

5.2. The products sold by the seller through the web interface (online programs, digital products), including their content, are protected by copyright law. Any distribution or provision to third parties without the author's consent is prohibited. The right to use the copyrighted work may be granted to the customer only based on a licensing agreement. The customer is liable to the seller for any damage caused by violating copyright protection rights.

6.1. In the case of purchasing any products or services from the seller, the buyer agrees to pay the full amount for the product/service and acknowledges that it is not possible to withdraw from the purchase agreement.

6.2. The buyer may withdraw from the purchase agreement in other cases provided by law or the purchase agreement and the Terms and Conditions, particularly in the case of defective performance. The seller is entitled to withdraw from the purchase agreement in the event of a significant breach of the buyer's obligations, especially in cases of unauthorized interference with the web interface, copyright infringement, and other cases provided by law. If the buyer fails to pay the purchase price even within 10 days after the due date, the purchase agreement is automatically terminated at the end of this period. In the event of withdrawal from the agreement, the seller is entitled to immediately revoke the buyer's access to online content (e.g., the member section).

6.3. In the case of purchasing digital and online content, including pre-orders, the buyer is not entitled to a refund of the purchase price, as they agreed to this condition in the order form during the purchase.

6.4. Payments for services and digital or online products are non-refundable. The buyer agrees to pay the full amount upon concluding the agreement. Upon request, it is possible to transfer the entitlement to a third party, but only with prior written agreement from Dice the Lion s.r.o.

7.1. The rights and obligations of the contracting parties regarding the seller's liability for defects, i.e., rights arising from defective performance, are governed by the relevant binding legal regulations (particularly the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code).

7.2. The seller is responsible to the customer that the goods are free from defects at the time of delivery. If the item is not in conformity with the purchase agreement upon receipt, the customer has the right to have the seller, at no cost and without unnecessary delay, bring the product/goods into conformity with the purchase agreement.

7.3. The customer must claim defective performance without undue delay from the seller, but no later than 14 days after receiving the goods.

7.4. For a complaint, please contact me via email at dice.the.lion@@gmail.com. The complaint should include proof of purchase and a description of the defect. You will be informed of the way the complaint is handled via email.

7.5. The customer may request a free repair of the defect, a reasonable discount on the price, and, if it is not disproportionate to the nature of the defect (especially if the defect cannot be removed without unnecessary delay), they may request the delivery of a new item without defects. If repair or replacement is not possible, the customer may, upon withdrawal from the contract, request a full refund of the purchase price.

7.6. The complaint will be resolved without undue delay, no later than 30 days from the date the complaint is submitted, unless the seller and the customer agree on a longer period.

7.7. The seller is not obliged to meet the customer's claim if it can be proven that the customer knew about the defect in the goods or caused it themselves before receiving the goods. The seller is not responsible for defects arising from normal wear and tear or failure to follow the instructions for use. The seller is also not responsible for issues that may arise for the customer due to slow internet connections, outdated internet browsers, or the lack of necessary software to run a program or online product, which the seller cannot influence. Online educational courses only contain instructions and recommendations, and the seller is not responsible for the success or failure of the customer in applying them in practice.

By entering the online programs and engaging in cooperation, you understand that any use of the information from them and the successes or failures resulting from it are solely in your hands, and the seller, Dice the Lion s.r.o., does not bear any responsibility for them.

The seller, Dice the Lion, hereby disclaims any responsibility for the accuracy of the information. All information in the services and online products is based on the seller's own experience. These experiences are subjective, and their interpretation may be incomplete and inaccurate, and therefore the seller is not responsible for any decisions or actions based on these recommendations. Dice the Lion is not liable for any damage or loss caused by using the information in its online products and programs. 

The buyer is fully competent and fully responsible for their actions, behavior, and decisions. The buyer's success depends not only on the knowledge gained from the online products and programs but also on factors that the seller cannot influence, such as the buyer's skills, opportunities, knowledge, abilities, market conditions, business knowledge, health status, and more.

9.1. The seller fully respects the confidential nature of the data provided by the buyer in the order and submitted to Dice the Lion s.r.o. The data are secured and protected against misuse. They are used for the execution of the entire transaction, including necessary accounting operations, issuing tax documents, identifying cashless payments from the buyer, and for communication with the buyer, including all customer administration and also for marketing purposes. This data is stored in a database with strict security measures against misuse and is not shared with third parties.

9.2. Upon request, the seller will, if possible, promptly and in writing inform the buyer whether and what personal data is recorded about them. If, despite efforts to ensure the accuracy and up-to-date nature of the data, incorrect information has been recorded, the seller will correct it upon request. If the buyer has any questions regarding the processing of personal data, they can direct them to dice.the.lion@@gmail.com, where the seller is available not only for information requests but also for suggestions or complaints.

9.3. Collection and processing of personal data

10.1. Handling Complaints, Resolving Consumer Disputes

If the buyer has any complaints regarding the concluded purchase agreement, its fulfillment, or the seller's activities, they should first contact the seller at the address provided in Article 1 of the Terms and Conditions or by email at dice.the.lion@gmail.com.

The seller operates based on a business license, with the relevant trade office being the supervisory authority. The Czech Trade Inspection Authority oversees compliance with consumer protection regulations. The Office for Personal Data Protection monitors compliance with personal data protection regulations. The buyer may also address their complaints to these authorities.

If a consumer dispute arises between the seller and the consumer, the consumer has the right to an out-of-court resolution. The body for out-of-court resolution, according to Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection Authority. All details regarding out-of-court resolution can be found on the website of the Czech Trade Inspection Authority at www.coi.cz. The consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

The seller is not bound by any codes of conduct (§ 1826 paragraph 1 letter e) of the Civil Code).

10. 2. Effectiveness

These terms and conditions come into effect on August 20, 2016, and were last updated on July 16, 2021. Information is provided through the website https://www.dicethelion.com or other communication channels, usually by email. The seller reserves the right to change these terms and conditions. Each new version of the terms and conditions is available on the website https://www.dicethelion.com and is marked with the effective date. All orders are always governed by the current version of the terms and conditions.
 
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